Terms & Conditions

Reviewing Conditions and Confirming Your Booking:

Before booking, review the itinerary, included services, additional charges, icons and participation requirements in the catalog or on the website. If you have questions, ask your guide before paying. After booking, check the tour name, date, number of participants and amount paid on your confirmation, and report any discrepancy immediately.

Punctuality and Missing a Tour:

Please be in your hotel lobby ten minutes before the announced pickup time. Your guide will wait for a maximum of five minutes after the scheduled time, then depart to keep the itinerary on schedule for other passengers.

If you are absent, your reservation will be recorded as a no-show and the tour fee will not be refunded. Joining the group later at your own expense is possible only after coordinating with your guide and if operational arrangements allow it.

Changes or Cancellations Requested by Travelers:

Requests to change a tour date or cancel a booking must be registered and confirmed through your booking guide or Customer Service. Sending a message alone does not confirm a change or cancellation. Refunds and cancellation charges are calculated according to the conditions communicated when you booked.

Itinerary Changes or Cancellations by the Company:

Weather, road conditions, attraction closures or safety considerations may require changes to the order of visits, route or schedule. Your guide will communicate any changes.

If the company cancels a tour, you will be informed of the conditions for moving your booking to another date or receiving a refund. Any alternative itinerary with a different price will be agreed with you before it takes place.

Unforeseen Circumstances:

If circumstances beyond the company's control arise, such as road closures, official restrictions or adverse weather, passenger safety will take priority.

If part of the booked services cannot be provided, the affected service and related costs will be reviewed. Any refundable amount and non-refundable costs will be explained to the traveler.

Services Included in the Price:

Only services listed in the tour description and booking confirmation are included in the tour price. Personal purchases, extra orders, optional activities and other items outside the itinerary are paid for by the traveler.

Health Conditions and Special Requirements:

Before booking, inform our team of any mobility limitations, medical conditions affecting participation, pregnancy, food allergies or special requirements so we can assess the tour's suitability. Read each tour's icons and age restrictions.

Traveling with Children:

Parents or accompanying adults are responsible for supervising and caring for children throughout the trip and tours. Activity age restrictions must be observed.

Following the Itinerary and Group Safety:

During the tour, follow the explanations and safety instructions provided by your guide and the activity supervisor. Before leaving the group, notify your guide and agree on the time and place of your return. Personal delays or departures from the itinerary must not disrupt the program for other passengers.

Conduct During Tours:

Respect for other passengers, the guide, driver and venue staff is required. Threatening behavior, harassment or actions that endanger the group may result in the individual's participation in an activity or tour being discontinued.

Rules Inside Vehicles:

Smoking and drinking alcohol inside vehicles are prohibited. Keep the vehicle clean and do not leave litter behind. While the vehicle is moving, avoid standing in the aisle, unnecessary movement or behavior that distracts the driver. Wear a seat belt where one is provided.

If damage or excessive soiling is caused, documented repair or additional cleaning costs will be charged to the person responsible.

Luggage and Personal Items:

On company-operated intercity transfers, each passenger may bring one suitcase weighing up to 30 kg and one cabin-sized hand bag. Extra luggage or bulky items must be declared and approved before departure.

Safeguarding Personal Belongings:

Travelers are responsible for keeping their passports, money, phones and valuables safe. Check your belongings before leaving a vehicle, hotel or attraction. If anything is lost, notify your guide immediately so assistance with tracing it can be explored.

Pets:

Pets are not permitted on tours marked with the 'No Pets' icon. For other itineraries, permission to bring a pet must be confirmed before booking.

Room Check-In and Hotel Requests:

On arrival, inspect your room and its equipment. Report any existing damage or faults to reception immediately so they can be recorded.

Contact reception or housekeeping for towels, cleaning, Wi-Fi passwords and other room services. If you need to change your room or hotel, consult your guide, who will check options with Reservations and explain availability, conditions and costs before you decide.

Photography and Publication of Images:

If you do not wish your image to be used in Georgia Holiday promotional content, notify your guide before photography or filming. Consent will be obtained before publishing identifiable images of travelers.

Reporting Problems or Complaints:

If you notice a problem with a service, inform your guide or Customer Service at the time so it can be addressed during your trip. For follow-up, provide the traveler's name, tour name, date and a description of the issue.