Question 1

Who is Georgia Holiday?

Accepted Answer

Georgia Holiday is a tour operator with more than 16 years of experience in Georgia, with offices in Tbilisi and Batumi. We run the country's largest tourist transport fleet and have received several awards from the Georgian National Tourism Administration.

Question 2

How do I book a tour?

Accepted Answer

Choose a tour, pick a date and the number of travellers, and send your booking. Our team reviews it and confirms it with you. Payment is made in cash.

Question 3

How can I contact you?

Accepted Answer

Call +995 322 000 445 or email info@georgiaholiday.com. Our team answers every day from 9:00 until midnight.

Question 4

Where does the tour start?

Accepted Answer

Every tour includes pick-up from your hotel in Tbilisi or Batumi, depending on the tour, and drop-off at the end of the day. Please wait in your hotel lobby at the announced pick-up time.

Question 5

How do I pay for my booking?

Accepted Answer

Bookings are paid in cash. After you book, our team contacts you to confirm the details.

Question 6

What happens if I am late for the pick-up?

Accepted Answer

To keep the group on schedule, the tour leader can wait a maximum of five minutes. If you are running late, contact the tour leader or our support number straight away.

Question 7

Do you help with hotels in Georgia?

Accepted Answer

Yes. We work with more than 200 hotels across Georgia. Contact us and our team will help you find the right stay.

Question 8

Are meals and entrance fees included?

Accepted Answer

Each tour page lists exactly what is included. Most day tours include lunch and all entrance fees on the itinerary; the evening programmes include dinner and the show. Food or drinks ordered outside the set menu cost extra.

Question 9

Can children join?

Accepted Answer

Yes. Children are welcome on our tours and pay the same price as adults.

Question 10

Is there Wi-Fi in the vehicles?

Accepted Answer

Yes. Every Georgia Holiday vehicle has free Wi-Fi, although the signal can be weaker in mountain areas.

Question 11

What if the weather is bad or a site is closed?

Accepted Answer

If weather, traffic or a site closure affects the route, our team arranges the best available alternative and informs you before any change whenever possible.

Question 12

Can I get a refund?

Accepted Answer

Once a tour has started, or if you miss the pick-up, the payment cannot be refunded. For other cancellations, contact us as early as possible; see our refund policy for details.

Question 13

Can I request a vegetarian meal?

Accepted Answer

Yes. Please tell us about vegetarian requirements, dietary restrictions or allergies when you book, so we can make arrangements.

Question 14

Can a tour be arranged privately?

Accepted Answer

Many of our tours can be arranged as a private tour with advance notice. Contact us with your dates and group size.

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