Terms and Conditions

Tour participation terms and conditions

By booking a tour with Georgia Holiday you agree to the following terms. They exist so that every guest enjoys a safe, punctual and pleasant day.

Tour reservations are confirmed only after full payment has been received.
The tour price includes only the services listed for that tour. Additional services are available at an extra cost.
If a guest withdraws after the tour has begun, the payment is non-refundable.
If you have dietary restrictions or allergies, please tell us before the tour so the necessary arrangements can be made.

Please be in your hotel lobby at the announced pick-up time.
If you are more than five minutes late, the tour leader must depart so the group's schedule is not disrupted.
If you are delayed or have a problem, contact the tour leader or the tour support number.
Stops are made only according to the tour leader's schedule; please avoid requesting personal or unscheduled stops.
Please respect the announced departure and return times.
If you leave the group without prior coordination, you are fully responsible for the consequences.

During walks and visits, please stay with the group for everyone's safety.
While the tour leader is speaking, please avoid talking or playing audio through speakers.
Respecting and cooperating with the tour leader's decisions is essential for the smooth running of the tour.
Mutual respect between guests, the tour leader and the operating team is expected at all times.

Meals are served according to a prearranged menu.
Food or drinks ordered outside the tour menu are charged separately.
If circumstances change, such as a restaurant closure or bad weather, a suitable alternative will be arranged.

Under Georgian regulations, standing, drinking alcohol and smoking inside the vehicle are prohibited.
Please help keep the vehicle clean. Extra cleaning costs caused by a passenger are charged to that passenger.
In case of an accident, separation from the group or the need to leave the tour, inform the tour leader immediately.
In natural areas such as waterfalls and mountains, follow all safety instructions. Entering the water or swimming is allowed only with the tour leader's approval.

Silence, appropriate clothing and respectful behaviour are required at historical and religious sites.
Please do not film or smoke in these places.
Passengers are responsible for the cost of any damage they cause to public property.

Passengers are responsible for their personal belongings and valuables.
If a passenger misses the tour, the payment is not refunded.
In the event of any problem or accident, inform the tour leader immediately.
The company may stop a passenger from continuing the tour if they do not follow these rules or behave inappropriately.

The route or schedule may change because of circumstances beyond our control, including weather, traffic or site closures.
In such cases our team arranges the best available alternative and, whenever possible, informs passengers before the change.

Please do not leave rubbish in natural or historical areas or inside the vehicles. Together we help preserve Georgia's natural beauty.

Passengers must comply with the laws and public regulations of Georgia throughout their trip.
Cross roads only at pedestrian crossings, bridges or underpasses; crossing elsewhere can result in a police fine.
Littering in public places or at tourist sites is an offence.
Please be respectful and cooperative with police officers; their questions are asked to keep the public safe.
Avoid disruptive behaviour, loud noise in public places, entering restricted areas and drinking alcohol in open public spaces.