Refund Policy

Refund policy

We want every booking to go smoothly. These rules explain when a tour payment can and cannot be refunded.

Cancelling before the tour

If your plans change, contact us as early as possible by phone at +995 322 000 445 or by email at info@georgiaholiday.com. Cancellations made with prior notice are handled according to this policy and the conditions confirmed with your booking.

No-shows and late arrival

• Please be in your hotel lobby at the announced pick-up time. The tour leader can wait a maximum of five minutes.
• If a passenger misses the tour, the payment is not refunded.

After the tour has started

• If a guest withdraws after the tour has begun, the payment is non-refundable.
• Services that are not used during the tour are not refunded.

Changes made by us

Weather, traffic or site closures can require changes to a route or schedule. In such cases our team arranges the best available alternative and informs you before the change whenever possible.

Questions

For any question about a refund, contact our team every day from 9:00 until midnight.