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Bring a valid passport with at least six months of validity remaining, a return flight ticket, your hotel voucher and travel insurance. Please also prepare printed copies of your travel documents and keep them in your hand luggage so they are accessible on arrival. Before departure, check the required documents and entry conditions with the agency that issued your package.

Iranian travelers must carry at least USD 100 per person for each day of their stay. For example, each traveler staying for five days must carry at least USD 500. This amount is not paid to Georgia Holiday; it is intended to cover your expenses during your stay. For an estimate of food, transportation and entertainment costs, visit the Travel Guide section of our website.

Weather varies by season and destination, and conditions in Tbilisi, Batumi and the mountain regions are not the same. Before traveling, check daytime and nighttime temperatures, rainfall forecasts and wind conditions on reliable weather websites, and bring suitable clothing. Bring warm clothing for mountain tours, even during the warmer months. For tours marked with a walking icon, suitable, comfortable footwear is essential.

Georgia has strict regulations on bringing controlled medicines into the country. Before bringing any sleeping pills, sedatives, medicines containing codeine or other controlled substances, check the applicable entry requirements. If you need to take a particular medicine, contact the Embassy of Georgia in Iran before traveling for guidance on whether it is permitted and which documents or authorizations are required. Bring medicines in their original packaging, together with a prescription and a doctor's letter in English. A prescription alone may not be sufficient for certain medicines.

After completing arrival procedures and collecting your luggage, proceed to the public arrivals hall. Georgia Holiday representatives will be waiting for you, wearing white shirts with blue ties or scarves. They will welcome you and coordinate your transfer from the airport to your hotel. If you cannot find our representatives, call the support number provided in your travel documents.

Georgia Holiday transfers use company-owned vans, Sprinters or coaches. The vehicle is selected according to the number of passengers and hotel routes. On shared transfers, we may stop at other hotels to drop off passengers before reaching yours.

Yes, airport transfers can be requested separately. To arrange your transfer, provide our team with your flight details, hotel name, number of passengers and luggage requirements.

The mode of transport depends on the number of passengers and the travel itinerary. For groups meeting the minimum passenger requirement, we generally use a Sprinter or coach. For smaller groups, transfers may be arranged by train, subject to availability, or by a public intercity bus. Departure is usually early in the morning. The mode of transport, departure time and transfer details will be communicated before your journey.

Road transfers usually take approximately six to seven hours. The journey may take longer depending on the season, traffic and stops along the route. For train journeys, departure and arrival times will be as shown on your ticket.

On company-operated transfers, each passenger may bring one suitcase weighing up to 30 kg and one cabin-sized hand bag. If you have additional luggage, please notify us before traveling so we can check availability and any extra charges. For train or public bus journeys, the relevant transport operator's luggage rules also apply.

Your agency in Iran will notify you of changes to your flight time. In Georgia, our team will communicate the revised hotel-to-airport departure time through your guide. Please check messages from both your agency and your guide, and share any updates you receive with your guide.

Because flight times may change and you need to reach the airport on time, Georgia Holiday does not schedule tours for you on the day of your flight.

We recommend consulting your guide before choosing and booking a tour. Based on your itinerary, interests and available time, your guide can recommend the most suitable options. You can also book through our website, our tour guides or the phone numbers listed on the Georgia Holiday website and in our catalog.

Yes, you can request the services you need separately. Each service is subject to availability and your travel dates.

No. Identical tours with the same services and conditions are offered at the same price across all official Georgia Holiday sales channels. We recommend speaking with your guide on arrival so we can help plan suitable activities for the time you have in Georgia.

On arrival, you will receive a welcome pack containing our tour catalog and service details. Tour information is also available on the Georgia Holiday website. You can ask your guide to send you a digital copy of the catalog.

The services and facilities included in each tour are listed separately on our website and in the catalog. Before booking, check which services are included in the price and which require an additional payment.

Read the itinerary, included services and facilities, participation rules, information icons and other relevant conditions carefully. Then choose according to your interests, travel schedule and the needs of your companions. If you have questions, ask your guide before booking.

Private tours are arranged for a minimum of four participants. Special customized tours can also be arranged for individual travelers. Share your interests, budget, trip duration and requests with our team so we can design and coordinate a personalized itinerary.

Payment methods, deposit requirements and the balance payment deadline will be explained when you book. Your reservation will be finalized according to the payment conditions for the relevant service.

If your travel plans change, contact your guide or Customer Service as soon as possible. Tour changes depend on availability and service arrangements and must be confirmed by our team. Once a booking is made, we begin arranging vehicles, guides, meals, admission tickets and other services, so the refund amount depends on when cancellation is requested. If at least 72 hours remain before the tour starts, the full amount paid will be refunded. For cancellations made from 48 hours to less than 72 hours before the start, 50% will be refunded. For cancellations made more than 24 hours but less than 48 hours before the start, 30% will be refunded. No refund is available for cancellations made 24 hours or less before the tour starts. Please read the full Tour Cancellation and Refund Policy before booking.

You will be picked up from your hotel and returned to the same hotel at the end of the tour.

Your pickup time is usually communicated via WhatsApp six to twelve hours before the tour. Please check your guide's messages. If you have not received pickup information and cannot reach your guide, contact Customer Service.

Please be in your hotel lobby ten minutes before the announced pickup time. Your guide will wait for a maximum of five minutes after the scheduled time, then depart to keep the group itinerary on schedule. If you are absent, your booking will be recorded as a no-show and the tour fee will not be refunded. If you wish to join the group later at your own expense, contact your guide first. Whether and where you can join depends on the itinerary and operational arrangements.

All Georgia Holiday tours for Iranian travelers are conducted by Persian-speaking guides who are also proficient in English. For other bookings, the guide's language will be agreed and communicated during the booking process.

Guides are assigned according to the tour type, operating schedule and team availability. We cannot guarantee a particular guide. Our team aims to assign a suitable guide to help you enjoy your experience.

Each tour's suitability for children and older travelers is indicated in the catalog. Check its icons and description before booking. If you have mobility limitations or special requirements, inform your guide in advance.

The items required for each tour are shown in its icons and description. Check these before departure and prepare what you need. Suitable, comfortable footwear is essential for tours involving walking.

Pets are not permitted on tours marked with the 'No Pets' icon. This restriction takes account of other passengers' comfort and the rules of transport providers or attractions. For other tours, check with our team before booking whether pets can be accommodated.

Depending on route conditions and activity safety, the itinerary may change or the tour may not be able to operate. Our team will inform you about the situation and available options. Cancellation and refund conditions are set out in the policies section.

Yes. After notifying your guide in advance and completing and signing a consent form, you may leave the group along the return route, provided the stop does not require a detour or a change to the group itinerary. After leaving the group, you are responsible for arranging and paying for your onward journey or return to the hotel.

Yes. You may leave early after coordinating with your guide and completing and signing a consent form. No refund will be provided for unused parts of the tour, and you are responsible for arranging and paying for your onward journey.

Your guide will share their phone number during the welcome or the transfer to your hotel. Please save it and stay in touch via WhatsApp. If you lose the number, visit the Tour Guides section of our website or contact Customer Service.

Our guides are required to answer your questions from 8:00 a.m. to 10:00 p.m., Georgia time. During busy periods, responses may take a little longer. Please be patient; if you receive no response for more than 30 minutes during these hours, contact Customer Service.

You can ask your guide about tours, tourist attractions, your itinerary, accommodation and booked services. Your guide will help answer your questions and coordinate with the relevant departments. If you receive no response for more than 30 minutes during response hours, or need further assistance, contact Customer Service and provide your name, hotel and the details of your request.

Yes. All Georgia Holiday vehicles offer free, unlimited Wi-Fi, which you can use throughout our transfers and tours. Our partner hotels also provide free, unlimited Wi-Fi. Free public internet is also available in some parts of the city. You can search for Wi-Fi networks and use these services on a limited basis for essential needs.

A SIM card is not included in the standard package unless stated in your booking. With free, unlimited Wi-Fi in Georgia Holiday vehicles and hotels, you do not need to buy a SIM card to use the internet in these locations. If you need a SIM card for use outside the hotel and vehicles, we recommend buying one from Magti or Silknet offices in the city. Choose a three- to seven-day internet package according to your usage and length of stay.

Your original hotel and room reservation is based on the package purchased from your agency. If you need a change, speak with your guide first. They will consult our Reservations team and, if a suitable alternative is available, explain the conditions and additional cost so you can decide. Requests for a specific floor or room are also subject to availability and hotel approval. For better coordination, handle all steps through your guide and do not make another reservation before the conditions and costs are confirmed.

Contact hotel reception or housekeeping directly. If your request is not addressed, let your guide know. During peak periods, some requests may take longer to fulfill; please be patient.

No. Smoking in hotel rooms is prohibited, and violations are subject to penalties under the hotel's rules. Ask reception where smoking is permitted.

Do not rush to exchange all your money at the airport. If needed, exchange a small amount for initial expenses, then compare rates at several exchange offices in the city. Choose an exchange office that does not charge commission and confirm the final amount you will receive before handing over your money. Obtain a receipt and count the money at the counter.

Many imported products may be more expensive than in your home market, so compare prices before buying. Your guide can suggest suitable shopping destinations based on the products and brands you want, your budget and your hotel location.

Ask hotel reception for help ordering a taxi or using ride-hailing apps. You can also use apps such as Bolt or Yandex. If you use a street taxi, agree on the destination and the final fare with the driver before getting in.

To protect your comfort and reduce the risk of unexpected costs or other problems, we include only venues approved by our team in Georgia Holiday packages. Ask your guide for help choosing a suitable option. We do not recommend venues outside our approved list, including strip clubs. Before entering or ordering at any venue, check prices and additional charges, and avoid accepting invitations from strangers to unfamiliar or questionable establishments.

All our vehicles are equipped with first-aid kits, and all our tour guides have completed first-aid training. If an incident occurs or you need assistance, notify your guide immediately and ask for help.

Contact your guide or ask hotel reception for help arranging medical assistance. In an emergency, call 112 immediately without waiting for your guide's response, or ask reception to make the call.If medical personnel determine that transport is necessary, an ambulance will take you to a medical facility. Medical and treatment costs outside the tour package are the traveler's responsibility. Reimbursement of covered expenses is handled according to the terms of your insurance policy.

If you receive medical treatment, obtain and keep stamped medical records, itemized invoices and payment receipts from the hospital or medical facility. After returning to Iran, submit these documents to your insurer and request reimbursement of expenses covered by your policy.

First, report the loss or theft to the local police and obtain a written report. Notify your guide as well. Then contact the Consular Section of the Embassy of the Islamic Republic of Iran in Tbilisi for guidance on the required documents and the process of applying for an emergency travel document to return to Iran. The document is issued after your documents and identity have been verified.

Yes. Georgia Holiday is part of GH Holding. Specialized companies within the group provide services including investment consulting, property purchases, wedding services and international marriage registration, as well as celebrations, events, international seminars and business seminars. We also work with agencies, companies and organizations to design and operate group tours and business trips. For information on services, cooperation terms and prices, contact your guide or Customer Service to be referred to the relevant specialist team. These services are provided separately from your travel package.

Yes. Please inform your guide when booking so we can plan and make the necessary arrangements for vegetarian meals. Also let us know about any dietary restrictions or allergies.